Welcome to Prima Rosa. Before you start shopping, please make sure that you read through and agree with the following terms and conditions.
Customers or visitors to this website are referred to as “you.” Prima Rosa is referred to as “us,” “our” or “we.”
Our company details are provided below. Please get in touch with us using any of these points of contact if you have any queries or feedback regarding your purchases:
82 Lower Street
TEL: 01603 927580
Contract of sale
No contract will be formed until you have received an email stating that your order status is "Dispatched" and the item has left our premises. Occasionally items that are shown on our website will not be in stock - in these cases we will email detailing your options which may be limited to an immediate refund (refunds take 3-5 working days to get to your account after we have processed them).
When you purchase an item from us, you will be allocated a unique order number. When your item has been posted, you will receive an email confirming your purchase has been dispatched. You will normally receive a confirmation of postage email within one to two working days of your order being received and processed. Orders will not normally take more than two working days to be dispatched. Most orders are dispatched on the next working day. Orders placed at the weekend will normally be posted on the next working day. If you are buying an item as a gift and would like us to send it to the recipient we are happy to include a small free of charge gift card. Please contact us if you would like a special message added to the card.
Cancellation by you
Under the Consumer Protection (Distance Selling) Regulations 2000 you have the legal right to cancel your order up to seven working days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your purchase. You will need to notify us in writing (email accepted) if you wish to cancel your purchase.
You cannot cancel your purchase if the goods you have ordered are made to order, or if the product has been used or removed from it’s original sealed packaging in which it was delivered to you.
If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your purchase but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
Once you have notified us that you are cancelling your purchase, any sum debited by us from your credit or debit card will be re-credited to your account.
All prices shown on our website are inclusive of VAT and are displayed in GBP (£).
We cannot be held responsible for typing errors on the site, including but not limited to those including price. We reserve the right to change our terms and conditions and/or product and price information without any notice being given.
We make every effort to package your items attractively, safely and securely. It is important that you retain any original packaging if you want to make a return.
All items within the UK ordered online will be posted by Royal Mail and may require a signature.
If your order is late, please contact us. We can only refund non-delivered items when the parcel is officially classified as lost by the Royal Mail. This is 15 working days after the date of postage.
We want you to purchase from our website with confidence and in the unlikely event that you are not completely happy with your purchase, please get in touch with us and we will do our best to resolve any problems.
We want you to shop securely and with confidence. We use an online secure payment service provider to process your card payment. This provider uses state-of-the-art internet solutions to ensure that the personal and sensitive data you provide when making a purchase from us is not compromised.
Use of our website
We hope you enjoy using our site and find it easy to navigate. All use of our website must be lawful and not injurious to any third party. We do not permit the copying of content or images contained within our web pages for commercial purposes without our written consent.
Please be aware that we are governed by English Law. Our separate returns policy is in addition to your statutory rights and nothing within these terms and conditions affects those rights.